Stripe Invoice Delivery Issue

Incident Report for Swapcard

Resolved

This incident has been resolved.

Posted Mar 26, 2025 - 10:55 UTC

Identified

We are currently experiencing an issue where Stripe is not sending invoices to some end-users for their ticket purchases. Our team is actively working with Stripe to resolve this issue.

Stripe is aware of the problem and expects to have it resolved by Thursday, March 27th, 2025. At that time, all email addresses registered for affected customers will receive their payment receipt emails and other relevant Stripe communications.

Additionally, we have requested that any missed emails be sent out, though confirmation of this action is still pending.

We appreciate your understanding and will continue to monitor the situation. Please reach out if you have any further questions.

Posted Mar 26, 2025 - 09:01 UTC

This incident affected: Registration (Stripe API).